1. Introduction
BackupOnlineShop is a Shopify app operated by Hafsa Software. This Privacy Policy explains how information is collected, used, and protected when you install or use BackupOnlineShop, and when you visit this public website.
2. Product Scope
BackupOnlineShop is a theme-only backup and restore workspace. The product is designed for Shopify theme files, theme settings, snapshot metadata, restore workflows, exports, and operational monitoring. It is not a store-wide backup product for orders, customers, products, collections, or similar store data.
3. Information We Collect From Merchants
When you use the app, we may collect store identifiers, theme identifiers, snapshot metadata, asset metadata, schedule configuration, retention settings, destination status, billing-related events, QA results, alert events, support requests, and operational logs such as backup, restore, export, and monitoring activity. We may also collect device, browser, network connection, and IP address information needed to secure and operate the service.
4. Export Destinations and Connected Services
If you enable export destinations such as GitHub repositories, Amazon S3, Cloudflare R2, Google Drive, Dropbox, or signed email delivery, we process the configuration and status information needed to deliver snapshot archives. Google Drive and Dropbox connections may use OAuth authorization flows. Destination credentials are stored in encrypted form, and download links may be signed and time-limited.
5. Website Visitors and Cookies
When you visit this website, we may collect basic technical information such as device and browser details, IP address, and any information you choose to submit through email or the contact form. We use essential cookies and similar local storage technologies to support site functionality and remember preferences. We do not use advertising cookies on this website.
6. How We Use Information
We use collected information to operate, maintain, secure, and improve BackupOnlineShop; run backups, restores, exports, alerts, and QA checks; provide support; communicate about service updates; validate billing or plan status; and comply with legal obligations.
7. Sharing and Security
We do not sell your personal information. We may share information with service providers that support hosting, storage, monitoring, authentication, export delivery, customer support, or legal compliance, and when required by law or necessary to protect our rights. In limited support situations, we may request temporary access to relevant Shopify Admin areas to diagnose issues, and that access should be removed when support is complete.
8. Your Rights and Contact
If you are located in certain jurisdictions, including the European Economic Area or the United Kingdom, you may have the right to access, correct, update, or delete the personal information we hold about you. If you have questions about this Privacy Policy or our data practices, contact us at [email protected].
9. Changes
This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes.